Refund Policy - UK Academic Pros

Refund Request Guidelines

1.1 To request a refund from UK Academic Pros, please contact our customer support team within 14 days of receiving your order.

1.2 Please provide a clear explanation of your concerns with the delivered work. Refund requests without valid reasoning or those submitted after the 14-day period will not be processed.

1.3 If the delivered work does not meet your expectations, you may request a revision by a different writer or a free revision. Alternatively, you can request a partial refund by contacting customer support.

1.4 If the work does not meet passing criteria, please provide the relevant grade and the completed file for review. Our team will carefully assess the situation and respond accordingly.

1.5 Full refunds are available if no writer has been assigned to your order. Once a writer begins working on your assignment, partial refunds may be offered based on the order's progress and deadline.

1.6 Refunds will not be issued for completed or delivered orders, unless there are verified issues with quality or deadlines.

1.7 For duplicate orders, please notify customer support before the writer begins working to be eligible for a full refund.

1.8 Refunds will not be provided for delays caused by the client, such as late submission of instructions.

1.9 Refunds for missed deadlines will be calculated based on the price difference.

1.10 Late delivery of revisions will not qualify for a refund. Ensure adequate time is allowed for revisions to maintain quality standards.

1.11 By requesting a refund, clients agree not to use the delivered product. UK Academic Pros reserves the right to reuse or resell the work.

1.12 In the case of plagiarism, please provide credible evidence to qualify for a free revision or partial refund.

1.13 If you are dissatisfied with the delivered work, you can request a free revision or redo. However, no additional revisions will be provided after the initial revision request.

1.14 If the revision does not meet your expectations, it may qualify for a partial refund, but no refunds will be issued if the work has already been submitted to an institution.

1.15 Clients are entitled to a full refund if a representative fails to respond for three consecutive business days.

1.16 If the work does not meet passing criteria, clients may request a free redo or a partial refund.

1.17 We encourage clients to communicate with customer support to resolve any issues before considering chargebacks.

1.18 Clients who proceed with chargebacks without prior communication will be considered as engaging in fraudulent activity, and legal action may be taken.

Refund Processing

2.1 Refund processing fees start at £10. Refunds are not available for orders of lower value, but clients may receive discounts on future orders.

2.2 Approved refunds will be processed within 14 days.

2.3 The company is not responsible for any transaction or bank charges incurred during the refund process.

2.4 If refund delays are caused by banking issues, our billing department will notify you and provide assistance.